Crosby's 14 Steps to Improvement
In order to be successful, a company quality improvement effort must be well thought out and implemented according to plan over a long period of time. It requires management to stay at it constantly. Philip Crosby's 14-step quality improvement program...
Keeping Neat Records of Noncompliance Is Not Quality
Quality management must be embedded into the operations of the organization. It requires a culture in which transactions and relationships are consistently successful. Leaders of successful organizations need the absolutes of leadership: agenda for...
Criticism and Support for the Baldrige Award
Philip Crosby says the Malcolm Baldrige National Quality Award emphasizes processes rather than results. In response, Curt Reimann says that the Award criteria are clearly customer driven. Crosby sees a relationship between the Baldrige Award and the...
Developing the "Make Certain" Program and Film
ITT aims a quality control effort at humans rather than manufactured...
Zero Defects in a Worldwide Corporation
A 14-step quality improvement program based on zero defects is management's standard for quality at...
